My Support Tickets
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I need more information about a product?
My order is a gift for someone. Can I add a message to it?
When Will I be Charged?
I'm buying quite a lot, can I combine shipping and have a cheaper price?
Are all items in stock? If they are not, when will they be?
See all 13 articles
Where do I find my order number / no?
The product I ordered is now reduced. Can you refund me the difference?
My order is marked as despatched in my account but has not arrived.
I need to change/edit the delivery or billing address of my order
Can I cancel my order?
See all 19 articles
Can I track my order?
Some of my order appears to be missing, when will it be delivered?
I'm not going to be in when you deliver my parcel. What will happen?
Can someone else sign for my delivery?
Help, my delivery has been damaged!
See all 22 articles
Returns and Refunds
What's your returns procedure?
You have refunded me the wrong amount
Do I have to pay for return postage?
When will I receive my replacement?
How long will it take to refund me?
See all 12 articles
Help Desk Software
by Freshdesk Support Desk