Delivered Order

Can I track my order?
You can track your orders on-line by logging into your account as well as directly from the shipping notification email that you will receive once your orde...
Tue, 2 Mar, 2021 at 5:07 PM
Some of my order appears to be missing, when will it be delivered?
In the first instance please check your packing list or account online.  To follow items Any item marked TF or 0 is to follow at a later time. This may...
Tue, 2 Mar, 2021 at 5:08 PM
I'm not going to be in when you deliver my parcel. What will happen?
The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel. Altern...
Tue, 2 Mar, 2021 at 5:10 PM
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
Tue, 2 Mar, 2021 at 5:11 PM
Help, my delivery has been damaged!
Although all our courier drivers are fully aware that they are carrying live plants there are occasionally deliveries where box(es) have become damaged. ...
Tue, 2 Mar, 2021 at 5:15 PM
Part of my order is missing
Regrettably mistakes can occasionally happen. If you have received you order and an item is missing, please firstly check your order status, and cross refer...
Tue, 2 Mar, 2021 at 5:32 PM
I was expecting more items than I appear to have received.
Many items such as hedging are bundled up in multiples to aid shipping and protect them whilst in transit. These bundles simply need splitting down into the...
Tue, 2 Mar, 2021 at 5:33 PM
I have received a faulty, wrong, or not as expected item
If the item you received is faulty (excludes plants), please contact us by logging into your account and raising a support ticket quoting your order number,...
Tue, 2 Mar, 2021 at 5:35 PM
My plants larger/smaller than expected?
Due to seasonal variations in plant availability and growth, plants can often be larger or smaller than you may have expected.  All sizes quoted online ...
Tue, 2 Mar, 2021 at 5:37 PM
Can you leave the delivery at an agreed hiding place?
Yes, Delivery can be made to the address supplied when placing the order, and although this usually requires a signature on receipt, the parcels can be left...
Tue, 2 Mar, 2021 at 5:38 PM