14 day no quibble money back guarantee

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Our Guarantee is that you’ll love your plants! If for whatever reason you are not totally happy with your plants on delivery please return them within 14 days for a full refund. – It’s as simple as that.

Please view our returns form here. There is no need to contact us if you’re taking us up on this – simply make your return and our team will process your refund as soon as your order arrives back here with us. Should you make a return, please note that we do not cover the shipping cost.

A quick note on plant size, where we specify sizing of plants, due to their seasonal nature, this can only ever be approximate and cannot be guaranteed.

If a measurement is stated this would have been taken of the entire product from base of pot to uppermost leaf as per the industry standard.

Please note that each batch can vary, and as a working nursery, our horticultural team can prune plants from time to time in line with good husbandry practices – hence we do not guarantee specific heights etc on plants, these should only ever be treated as an indication subject to variance.

The key measure we provide as an indicator of the plants size / maturity is the pot size, although these can sometime vary  – for example if we have a larger plant size in a slightly smaller pot – this does not happen very often.