Home >> Customer Support >> Order Issues >> I have received a faulty, wrong, or not as expected item Firstly apologies if this is the case as we do quality check all plants before they leave our premises. In the first instance before contacting us always open the box(es) and take the…
Home >> Customer Support >> Guarantees >> What’s your Five Year Hardy Plant Guarantee? Good news – your hardy plants purchased from us are covered under our 5 year guarantee! Our stocks are quality checked for viability, health and vitality prior to shipment both by us, and by an independent…
Home >> Customer Support >> Order Issues >> Help, my delivery has been damaged! Although all of our courier drivers are fully aware that they are carrying live plants there are occasional deliveries where box(es) have become damaged. In the first instance before contacting us always open the box(es) and take the…
Home >> Customer Support >> Order Issues >> My plants are larger/smaller than expected Due to seasonal variations in plant availability and growth, plants can often be larger or smaller than you may have expected. All sizes quoted online are approximate. We grow all of our plants out of doors to…
Home >> Customer Support >> Delivery >> Can you leave the delivery at an agreed hiding place? Yes delivery can be made to the address supplied when placing the order. However you can leave specific ‘if I am out’ instructions when checking out from our website. So you can request…
Home >> Customer Support >> Delivery >> Can someone else sign for my delivery? Yes, anyone at the specified delivery address can sign for the goods. If you do not think you’ll be at the delivery address when delivery is due then you can leave specific alternative instructions when you…
Home >> Customer Support >> Delivery >> Some of my order appears to be missing, when will it be delivered? In the first instance please check your packing list or account online. To follow items Any item marked TF or 0 is to follow at a later time. This may…
Home >> Customer Support >> Delivery >> I’m not going to be in when you deliver my parcel. What will happen? Couriers will attempt to deliver with neighbouring properties or leave at a safe location that you specify. You can add specific instructions at point of ordering. Deliveries are contactless…
Home >> Customer Support >> Delivery >> Can I track my order? You can track your orders online by logging into your account as well as directly from the shipping notification email that you will receive once your order has been packed and dispatched. Your order history page will show…
Home >> Customer Support >> Delivery >> Part of my order is missing Regrettably mistakes can occasionally happen. If you have received you order and an item is missing, please firstly check your order status, and cross reference the items delivered, with those marked as despatched. Remember, items ordered out…
Home >> Customer Support >> Order Issues >> I was expecting more items than I appear to have received. Many items such as hedging are bundled up in multiples to aid shipping and protect them whilst in transit. These bundles simply need splitting down into the individual plants before setting…