• Delivery: Standard Delivery Timescale

    Home >> Customer Support >> Delivery >> Standard Delivery Timescale  We always aim to dispatch standard delivery orders within 3 – 5 working days, but please allow 7-10 working days for dispatch during peak season/around public holidays when couriers do not operate and we are unable ship.  (Please note the Easter…

  • Will I get an email to say my items have been dispatched?

    Home >> Customer Support >> Ordering >> Will I get an email to say my items have been dispatched? When your order, or parts of your order, have been dispatched, you will receive a confirmation email of this, which will also include the tracking details that you can use on…

  • Where’s my order confirmation?

    Home >> Customer Support >> Ordering >> Where’s my order confirmation? When you place an order on our website, our automated systems will generate an order confirmation and send this to the email address you provided at checkout. Occasionally these are not received by customers due to typos with the…

  • I have specific delivery instructions for if I am out when delivery is attempted

    Home >> Customer Support >> Delivery >> I have specific delivery instructions for if I am out when delivery is attempted Upon dispatch of your order you will be notified of the courier and the tracking details relating to the delivery of your order. Our Couriers are aware they are carrying…

  • The product I ordered is now reduced. Can you refund me the difference?

    Home >> Customer Support >> Ordering >> The product I ordered is now reduced. Can you refund me the difference? The only time you’ll find a price reduced is if one of these starts a price war, then I promise you, we will not be beaten! Unfortunately, we cannot advise…

  • My order is marked as despatched in my account but has not arrived

    Home >> Customer Support >> Ordering >> My order is marked as despatched in my account but has not arrived In the unlikely event that your goods do not arrive after they have been despatched from us, please inform us within 5 working days after the despatch e-mail has been…

  • Can I pick up my order from your nursery/ warehouse?

    Home >> Customer Support >> Ordering >> Can I pick up my order from your nursery/ warehouse? As an operational growing nursery, we are unable to accept customers on site.We are an online only company, so all orders must be placed online for delivery only.

  • We only despatch to UK mainland (not including Northern Ireland)

    Home >> Customer Support >> Delivery >> We only despatch to UK mainland (not including Northern Ireland) With regret at present we are unable to dispatch outside of mainland UK (not including Northern Ireland).  Do check back with us again though in the future as we are intending to introduce…

  • Can I change / make amendments to my order?

    This will depend on the status of your order. Please check Order Tracking to find out the status of your order within your account. We use highly automated systems to deal with and handle huge volumes of orders to put you in full control of your order so you may make…

  • Can I cancel my order?

    Home >> Customer Support >> Ordering >> Can I cancel my order? If you change your mind and wish to cancel your order, that’s no problem. We use highly automated systems to deal with and handle with huge volumes of orders so we put you in full control of your order…

  • I need to change/edit the delivery or billing address of my order

    Home >> Customer Support >> Ordering >> I need to change/edit the delivery or billing address of my order This will depend on the status of your order. Please check Order Tracking to find out the status of your order. If your order is at ‘Order – In Processing’ status,…

  • Where do I find my order number?

    Home >> Customer Support >> Ordering >> Where do I find my order number? Your order number can be found in the following places. We will need your order number, name, full address, and telephone number if you raise a support ticket with us to enable our customer care team…