Home >> Customer Support >> Delivery >> Standard Delivery Timescale We always aim to dispatch standard delivery orders within 3 – 5 working days, but please allow 7-10 working days for dispatch during peak season/around public holidays when couriers do not operate and we are unable ship. (Please note the Easter…
Home >> Customer Support >> Ordering >> I have placed an order yesterday and one today. Can I combine the two to save on one delivery charge? I’m afraid it’s not possible to combine orders once placed as they will already be in our highly automated pick, pack and dispatch…
Home >> Customer Support >> Ordering >> Will I get an email to say my items have been dispatched? Yes, as your order is winging its way to you with our couriers you can expect to receive an email to advise of the expected delivery, parcel tracking numbers and any…
Home >> Customer Support >> Ordering >> Where’s my order confirmation? When you place an order on our website, our automated systems will generate an order confirmation and send this to the email address you provided at checkout. Occasionally these are not received by customers due to typos with the…
Home >> Customer Support >> Delivery >> I have specific delivery instructions for if I am out when delivery is attempted Upon dispatch of your order you will be notified of the courier and the tracking details relating to the delivery of your order. Our Couriers are aware they are carrying…
Home >> Customer Support >> Ordering >> The product I ordered is now reduced. Can you refund me the difference? It’s rare for our prices to be reduced, we keep all our plants and products at great value prices all year round, and constantly monitor our competitors. As with all…
Home >> Customer Support >> Ordering >> My order is marked as despatched in my account but has not arrived In the unlikely event that your goods do not arrive after they have been despatched from us, please inform us within 5 working days after the despatch e-mail has been…
Home >> Customer Support >> Ordering >> Can I pick up my order from your nursery/ warehouse? Unfortunately it is not possible to pick up orders from our nursery/warehouse, we purely an online company and all of our orders are shipped via our trusted couriers.
Home >> Customer Support >> Delivery >> We only despatch to UK mainland (not including Northern Ireland) With regret at present we are unable to dispatch outside of mainland UK (not including Northern Ireland). Do check back with us again though in the future as we are intending to introduce…
This will depend on the status of your order. Please check Order Tracking to find out the status of your order within your account. We use highly automated systems to deal with and handle huge volumes of orders to put you in full control of your order so you may make…
Home >> Customer Support >> Ordering >> Can I cancel my order? If you change your mind and wish to cancel your order, that’s no problem. We use highly automated systems to deal with and handle with huge volumes of orders so we put you in full control of your order…
Home >> Customer Support >> Ordering >> I need to change/edit the delivery or billing address of my order This will depend on the status of your order. Please check Order Tracking to find out the status of your order. If your order is at ‘Order – In Processing’ status,…
Home >> Customer Support >> Ordering >> Where do I find my order number? Your order number can be found in the following places. Your Gardening Express website account Your order confirmation email The packing slip that comes with orders made directly with Gardening Express Your order number can also…