Home >> Customer Support >> Delivery >> Do you deliver to my area, how long will it take, and how much does delivery cost? How long will delivery take? We always aim to dispatch standard delivery orders within 5 – 10 working days, but please allow up to 10-15 working…
Home >> Customer Support >> Ordering >> How do you ensure Quality and the Size of the Plant’s shipped to me? For your piece of mind, Gardening Express are continuously checking the quality of our plants prior to shipping, and they’re regularly inspected by DEFRA too to ensure they are…
Home >> Customer Support >> Your account >> How to select an alternative shipping address Once you are on our checkout screen, and you wish to send your order to a different delivery address. Locate the ‘Ship to this address’ checkbox. The checkbox will be pre-checked (i.e. there will already…
Home >> Customer Support >> Ordering >> Do the plants come with ornamental planters or fancy pots for the patio? We do have a selection of plants on the website that will arrive with attractive planters or baskets, however these are only included if specifically stated in the listing. The…
We often receive queries regarding the specifics of individual plants you may wish to order, this can range from queries relating to the height, number of branches or flowers on each plant etc Since we ship thousands of orders and plants every week, it would be impractical and physically impossible…
Home >> Customer Support >> Ordering >> Can I place an order in advance for a specific delivery date? Regrettably we are unable to take advance orders as our stock and special offers are continually changing throughout the seasons, so if you see something you would like we would recommend…
Home >> Customer Support >> Your account >> What does a default billing address mean? This would be the address the payment card you usually use to pay for orders with us is registered. If on occasion you wish to use a different card registered at a different address you…
Any item available to order on our website will be in stock on our nursery here in the UK and shipped within our standard delivery time frame should you choose to go ahead and order. If you are unable to add the item to the basket, we will be out…
Any item available to order on our website will be in stock on our nursery here in the UK and shipped within our standard delivery time frame should you choose to go ahead and order. If you are unable to add the item to the basket, we will be out of…
We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found towards the bottom of the page. If you need more detailed information, please contact us on our Quick Messaging Service.
Home >> Customer Support >> Ordering >> I’m buying quite a lot, can I combine shipping and have a cheaper price? Should you wish to purchase more than one plant please do so, please make your selection and then drop these into your basket, upon proceeding to checkout you will…
Home >> Customer Support >> Ordering >> When Will I be Charged? When you reach our checkout and Submit Your Order, our automated systems will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised, you will receive an e-mail within a…
Home >> Customer Support >> Ordering >> My order is a gift for someone. Can I add a message to it? Yes, please include this information (max. 60 characters) in the ‘Additional Information’ section of our checkout. You can get to this gift message section by checking the boxes to…