Home >> Customer Support >> Order Issues >> What’s your returns procedure? If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item…
Home >> Customer Support >> Order Issues >> I need to return an item If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange…
Home >> Customer Support >> Order Issues >> When will I receive my replacement? Before contacting us please take note of the timescales required to process an exchange: Please allow 3-5 working days from receipt of a return for us process an exchange. Once the exchange has been processed please…
Home >> Customer Support >> Order Issues >> How long will it take to refund me? Before contacting us please take note of the timescales required to process a refund: Please allow 3-5 working days from receipt of a return for us process a refund. Once a refund is processed…
Home >> Customer Support >> Order Issues >> You have refunded me the wrong amount Regrettably mistakes can occasionally happen. If you think you have been refunded the wrong amount please contact us by using our Contact form. You can submit a Contact Form on the Contact page of our…
Home >> Customer Support >> Order Issues >> Do I have to pay for return postage? If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. We offer a 14 days return policy, so…