Website Technical Problems/Issues

We are sorry that you are having an issue with using our website. Please contact our IT Dept by emailing with as much of the following information as you are able to supply. The more detail the better. Name

I need more information about a product?

We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found towards the bottom of the page. If you need more detailed information, please

When Will I be Charged?

When you reach our checkout and Submit Your Order, our automated systems will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised, you will receive an e-mail within a few minutes

My order is a gift for someone. Can I add a message to it?

Yes, please include this information (max. 60 characters) in the ‘Additional Information’ section of our checkout. You can get to this gift message section by checking the boxes to ‘add a message’. If you are ordering for delivery to an

Will you be getting any more in?

Unfortunately some items will be out of stock or be removed from the site altogether if discontinued. Please be advised that our Customer Care team cannot tell you when a product will be back in stock.Tip – We often take