I have received a faulty, wrong, or not as expected item

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If there are any concerns with the health or condition of plants on arrival, please contact us within 14 days of receipt and we will be happy to assist with any queries you may have.
Depending on what time of year your plants are received, their appearance can vary. Please rest assured that they will have been prepared for you so that they are at their strongest for planting out or repotting at that time.
We always recommend planting out or repotting and giving plants a good feed and watering throughout the growing period, regardless of variety.
Please note, when ordering outside of a plant’s season of interest or growth period, we may dead-head plants during the cleaning stage of our packing process if they have finished flowering already. Plants can also be dormant and devoid of foliage at certain times of the year if they are deciduous, and can even migrate below the soil for the winter period if they are herbaceous in nature.
Other tidying of plants that we may undertake can include:
– Weeding and cleaning the top of the compost the plant is in (most of our plants are grown outdoors and can attract some debris over time)
– Cutting back twigs/branches to maximise growth for the next growing season