Many items such as hedging are bundled up in multiples to aid shipping and protect them whilst in transit. These bundles simply need splitting down into the individual plants before setting them out in the garden.
We also pack multiple potted plants into single cartons. We urge you to fully unpack every carton prior to contacting us.
Orders may also have been sent in multiple boxes and therefore your order may have more than one tracking ID, please check your dispatch email for this information. Please allow 48 hours from delivery of the first parcel as the remainder could well arrive at a later time or date.