Part of my order is missing

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Regrettably mistakes can occasionally happen. If you have received you order and an item is missing, please firstly check your order status, and cross reference the items delivered, with those marked as despatched.

Remember, items ordered out of season, will follow when they are next available.

If items indicated as despatched are not present, please contact us by using our quick messaging system during its open times. The system is located within both your customer account area as well as on our contact page. Hours the messaging system do vary throughout the year and will be listed on the webpages where it will be located. If the purple speech bubble is present on either of the above the pages then the service is open, If the purple speech bubble is not present then it is not open.


Please bear in mind that order may be delivered in several parcels, and these can get separated in transit, only to be delivered a day or two later than the other items. For some orders which consist of small and large plants then different services using different couriers may be used (this is because courier services are based on height and weight of parcels).

It can really help us if you have a copy of the packing note which came with your order as that contains details of who packed it this end which helps us investigate.