Some of my order appears to be missing, when will it be delivered?

Estimated reading: 2 minutes 471 views

In the first instance please check your packing list or account online. 

To follow items

Any item marked TF or 0 is to follow at a later time. This may be because it is temporarily out of stock, an item that ships direct from a manufacturer or is a seasonal item. Seasonal items will be supplied at the correct planting time as dictated by the weather etc. 

Multi Box Orders

With orders where multiple plants are involved which require packing in more than one box. On occasions individual couriers can split orders so that they arrive at different times with different drivers. This is a situation that is beyond our control. 

Also if an order consists of differing size plants it may be that larger plants are despatched with a different courier service to any smaller plants within the same order. This is because the courier companies offer different services based on height and weight criteria.

Approximate dispatch periods

These are indicated throughout the website. If an item is indicated as being shipped and is not present with your delivery, please contact our customer care team by logging onto your account and raising a support ticket.

If you do need to contact us then do so by using our quick messaging system during its open times. The system is located within both your customer account area as well as on our contact page. Hours the messaging system do vary throughout the year and will be listed on the webpages where it will be located. If the purple speech bubble is present on either of the above the pages then the service is open, If the purple speech bubble is not present then it is not open.