The main way to contact us is by submitting a Contact Form. This is accessible via our contact us page. Please ensure you include your order number with your enquiry. Before raising a query please bear in mind the following:
- During peak season (which can vary depending on weather etc ..) each year the number of support queries we receive will naturally increase.
- If your query relates to delivery time scales please be aware that delivery times can extend to 10 to 15 working days. All our orders are hand picked, hand cleaned, and hand packed. This does all take time as every order is different. We therefore respectfully ask that you are patient while awaiting delivery.
- If you have a question regarding a received order which involves a damaged plant or plant that is not as expected. You can save time by including photographs when you raise your query (as we cannot see what you can see which is why we ask for photos). Always include your order reference too.
Please note: We do not offer a telephone support or ordering service, nor do we offer a message and call back service out of hours.
If you are looking for general gardening advice, plant ideas and garden design guides, why not visit our knowledge hub via the button below?