Can I cancel my order?

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If you change your mind and wish to cancel your order, that’s no problem.

We use highly automated systems to deal with and handle with huge volumes of orders so put you in full control of your order so you may easily cancel it yourself if you wish.

Cancelling your order prior to shipment, before it has reached picking and packing stage

Simply check in to your account with us to check the order if the order can be cancelled, there will be a clear option to do this within your account.

Your order will need to be under 24 hours old plus still be at ‘order processed’ status. If it is over 24 hours old or not at ‘order processed’ status then unfortunately youy will not be able to cancel your order using our website.

If the cancel order option is visible theb that means the order has not yet moved onwards through our automated systems to being picked and packed.

Within your account you will find that there is the option to ‘cancel’ your order yourself, simply selected this option and your order will be cancelled and a refund automatically processed. 

 

Cancelling an order that has shipped or gone to picking and packing stage or beyond

If the order that you wish to cancel is beyond the point it can be cancelled prior to delivery then you do still have the right to cancel your order for any item purchased from Gardening Express, for a full refund. 

Order cancellations must be made in writing, quoting your order number, within 14 days of delivery of your item(s), preferably by submitting a support request within your Gardening Express account area, or it can be sent by post to Gardening Express RETURNS, Three Elms Business Centre, Mashbury Road, Chelmsford, Essex, CM1 4TZ 

Once you have cancelled your order (which is past the point where it can be cancelled prior to shipment as outlined above), then the goods that you will receive should be returned to the same address, in their original condition, within 14 days of receipt.

The goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

We are able to accept delivery for these Monday – Friday between 9:30am and 4pm excluding public holidays.

  • Please note, as a busy commercial nursery, we are unable to accommodate any callers on site for returns/exchanges, our set-up prohibits this from being a safe and practical option.
  • Please note that due to the nature of our products – plants, pot sizes and dimensions may vary between seasons – so do not be alarmed if your trees have no leaves in winter, your roses have been pruned or topiary freshly clipped, or if your plants arrive in different sized containers at different times of the year – all measurements are approximate.
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