My order is marked as despatched in my account but has not arrived.

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In the unlikely event that your goods do not arrive after they have been despatched from us, please inform us within 5 working days after the despatch e-mail has been received.

We will investigate with the courier and may reship your order as necessary, or issue you with a credit note if stock levels have fallen.

The credit note will total the full value of the goods not received, including shipping.

Please note that refunds will not be made for goods shipped and not received, only Credit notes will be issued – this is for yours and our protection to reduce instances of consumer fraud.

It is your responsibility to correctly enter your e-mail address so the relevant emails from us can be received.

In case of any occasional administration errors with status of orders, we will always issue a replacement or refund for any missing items, so do not hesitate to contact us should you feel something is not right.