My order is marked as despatched in my account but has not arrived

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In the unlikely event that your order has not arrived, do contact us. Please allow 72 hours after the dispatch confirmation email has been received and no more than 5 days after placing your order. We need to be contacted swiftly so that we can properly investigate this with the courier.

Please ensure that you correctly enter your e-mail address on your account so that you are informed of your order’s dispatch as soon as it happens. We do also ask that you enter a valid mobile number so that the couriers are able to provide text updates for your order delivery.

In case you do notice any errors in your personal details, please reach out as quickly as possible so that we can rectify this and avoid any further complications.