Do I have to pay for return postage?

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If you are returning an item to us for a refund or replacement, the cost of returning is your responsibility.
 
We offer a 14 day returns window, so please ensure that your items are returned to us within this timeframe.
 
Returns are your responsibility until they reach us, so we recommend sending the parcel using a service that insures you for the value of the contents. We cannot assist further unless it has been delivered back to us.
 
If the item received is faulty or does not match the description, please reach out to our Customer Support team so that we can advise further. You may submit the ‘Contact Us’ form above or choose to email us at ineedhelp@gardeningexpress.co.uk
 
Shipping costs of the original order are non-refundable unless we are refunding the whole order.