What’s your returns procedure?
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for another if preferred.
Some products are non-returnable as they have a limited shelf life. These products are clearly marked with a ‘+’ next to the product name. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please note that due to the nature of our products – plants, pot sizes and dimensions may vary between seasons – so do not be alarmed if your plants have been pruned, or trees have no leaves in winter!
Please find further information about our returns policy here. Please include a covering letter detailing why you are returning the goods and your order number, and send this along with the original invoice and parcel of goods to:
Gardening Express RETURNS, The Three Elms, Mashbury Rd, Chelmsford CM1 4TZ