You have refunded me the wrong amount

Estimated reading: 1 minute 171 views

Regrettably mistakes can occasionally happen.

If you think you have been refunded the wrong amount please contact us by using our quick messaging system during its open times. The system is located within both your customer account area as well as on our contact page. Hours the messaging system do vary throughout the year and will be listed on the webpages where it will be located. If the purple speech bubble is present on either of the above the pages then the service is open, If the purple speech bubble is not present then it is not open.

Please note:

Delivery charges are non refundable (unless you have received a wrong or faulty item from us or you send back the entire order) so you will be refunded the full value of the items returned less the delivery charge.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

If you still cannot find the answer to your question please contact us by logging into your account and raising a support ticket.