My user id/password is not recognised

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Have you registered with another id or password? It is often the case that people forget what they used to register with us.

You must use the exact user id and password combination with which you first registered in order to log back in to the site.

To reset your password, please follow the below instructions

With regret we are unable to reset your password for you due to security reasons.

Please click on the reset password link below, you will receive an email with detailed instructions as to how you do this, this will be sent to the email address you provide.

Please do check your junk/spam folder for this link, we do find these are often delivered here, opposed to your inbox.

Should you have any further issues please contact our Customer Service Team.