Don’t forget that all our prices include free delivery to your door in the mainland UK, on all orders over £200, other companies will sting you with this charge when you get to the checkout!
We are working hard to get your plants out to you as soon as possible.
We aim to dispatch within 3-5 working days once we receive your order and then you need to allow a couple of days for the courier to deliver your order.
We inspect each and every plant a number of times prior to packing it carefully so that you receive the best possible plant in great condition – your plant will probably be thirsty and will have lost a few leaves on the journey but rest assured your plant will be great once planted and established in your garden – we guarantee it.
We are really sorry if your courier has been a little clumsy with your package, we work carefully with all of our couriers to encourage them to be as careful as possible with our plants but accidents do occasionally occur.
The good news is that we carefully pack all of our plants and plants are a lot sturdier than they are often given credit for. A few bumps in transit will do your plant no harm except the loss of a few leaves and even a cracked pot is nothing to worry about. Get your plant into the ground as soon as you can and well watered, it will soon pick up and start thriving.
When an item is out of stock, there is an option on the product advert to add your email address. Then as soon as we add new stock, you will be notified.
Alternatively, you can always keep checking the site to see if your desired item becomes available again.
Or, in the case of special plants, order in advance to enable stock to be reserved for you and enable us to send it as soon as it is available.
We carefully check all plants and orders a number of times prior to dispatch but mistakes can happen.
Orders which consist of multiple plants are often shipped in multiple boxes. These boxes can arrive at different times. Sometimes we use different courier companies depending on box size, shape, and box weight. Please allow a further 48 hours for your entire order to arrive.
When we pack your plants some plants will often be packed together in the same box and be hidden by the foliage of others. We have found that packing plants tightly together helps to protect the plants and doesn’t affect their wellbeing.
It is easy for customers to look quickly inside their boxes and think they are missing out on plants. Carefully unpack and unwrap every single plant to check that you are not missing anything – if you are then we are really sorry and ask that you please get in touch using our quick messaging system in the bottom right hand corner of your screen (its a purple speech bubble). We will rectify any mistakes as quick as possible.
You can print out a copy of any invoice from us from your Gardening Express account any time you want to.
To do this just access your customer account area on our website then select your order and then select ‘print order’.
We would advise you to keep checking the site to see if your desired item becomes available again.
If at checkout you do have reward points to use then you just need to add the amount you wish to use in the ‘Use Reward Points’.
We currently have numerous varieties within our collections and whilst we do our best to ensure no two of the same plants are supplied it is very difficult for us to either cater for individual preferences or make changes to the collections on offer. Please be aware of this to avoid disappointment if you are expecting specific variety(ies).