Gardening Express is an online only business, which means we do not operate a telephone support service or order line.
In our surveys, customers have advised us that they value our great prices for quality plants above anything else. By not operating a phone line, we are able to pass the savings we make as a business directly back to you.
This does not mean you can not get in touch with us, but does mean that in order to offer you incredible plants at incredible prices our customer support team are more productive and can answer more queries each day by interacting with you via our Quick Messaging System. You can access our Quick Messaging System via your account page or on our contact us page.
Our Quick Messaging System is available during most business hours Mon to Sun. Please check within your customer account area on our website or on our contact page for current hours.
HELP US TO HELP YOU
When contacting us ALWAYS give us your order reference number (if your query relates to a specific order). If you have a query relating to specific plants delivered, then ALWAYS send us some photos of the plant(s) when you submit your enquiry. This will speed-up the service that we provide you with.
Please remember during our peak times we hand pick, hand clean, and hand pack each and every order. Every order is different and it does all take time to do. This is why we say allow 15 days before contacting us to check on your order.