Pre Order 12

• I need more information about a product?
• My order is a gift for someone. Can I add a message to it?
• When Will I be Charged?
• I'm buying quite a lot, can I combine shipping and have a cheaper price?
• Are all items in stock? If they are not, when will they be?

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Placed Order 14

• Where do I find my order number / no?
• How long will it take for my order to arrive?
• The product I ordered is now reduced. Can you refund me the difference?
• My order is marked as despatched in my account but has not arrived.
• I need to change/edit the delivery or billing address of my order

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Delivered Order 11

• Can I track my order?
• Some of my order appears to be missing, when will it be delivered?
• I'm not going to be in when you deliver my parcel. What will happen?
• Can someone else sign for my delivery?
• Help, my delivery has been damaged!

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Returns and Refunds 6

• What's your returns procedure?
• You have refunded me the wrong amount
• Do I have to pay for return postage?
• When will I receive my replacement?
• How long will it take to refund me?

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