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I need more information about a product?
My order is a gift for someone. Can I add a message to it?
When Will I be Charged?
I'm buying quite a lot, can I combine shipping and have a cheaper price?
Are all items in stock? If they are not, when will they be?
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Where do I find my order number / no?
How long will it take for my order to arrive?
The product I ordered is now reduced. Can you refund me the difference?
My order is marked as despatched in my account but has not arrived.
I need to change/edit the delivery or billing address of my order
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Can I track my order?
Some of my order appears to be missing, when will it be delivered?
I'm not going to be in when you deliver my parcel. What will happen?
Can someone else sign for my delivery?
Help, my delivery has been damaged!
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Returns and Refunds
What's your returns procedure?
You have refunded me the wrong amount
Do I have to pay for return postage?
When will I receive my replacement?
How long will it take to refund me?
See all 6 articles
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