The best way to contact us is by using our chat facility. This is accessible both within your customer account area and also on our contact us page. Our chat facility is available during the following times:
- MONDAY TO FRIDAY 9.30am to 4.30pm
Outside of the above hours or if you do not want to use chat then you can raise a support ticket using the 'New Support Ticket' link at the top of this page.
It is our aim to respond to all messages within 3 working days, Monday - Saturday. However during peak season this time period will be longer.
For anything to do with your order, please contact our customer service team and ensure you include your order number with your enquiry. Before raising a query please bear in mind the following:
- During peak season (which can vary depending on weather etc ..) each year the number of support queries we receive will naturally increase.
- If your query relates to delivery time scales please be aware that delivery times can extend to 10 to 15 working days. All our orders are hand picked, hand cleaned, and hand packed. This does all take time as every order is different. We therefore respectfully ask that you are patient while awaiting delivery.
- If you have a question regarding a received order which involves a damaged plant or plant that is not as expected. You can save time by including photographs when you raise your query (as we cannot see what you can see which is why we ask for photos). Always include your order reference too.
It is always possible to email our founder Chris Bonnett's office on any matter of importance to you through the same support system. Our full address and contact details are:
Please note we do not operate a telephone support service.
Please note we do not offer a message and call back service out of hours.