The main way to contact us is by using our Quick Messaging System. This is accessible both within your customer account area and also on our contact us page. Our Quick Messaging System is available between 8.30am to 8pm Monday to Friday, 8.30am to 4pm Saturday, and closed Sunday's.
For anything to do with your order when interacting on our Quick Messaging System , please ensure you include your order number with your enquiry. Before raising a query please bear in mind the following:
- During peak season (which can vary depending on weather etc ..) each year the number of support queries we receive will naturally increase.
- If your query relates to delivery time scales please be aware that delivery times can extend to 10 to 15 working days. All our orders are hand picked, hand cleaned, and hand packed. This does all take time as every order is different. We therefore respectfully ask that you are patient while awaiting delivery.
- If you have a question regarding a received order which involves a damaged plant or plant that is not as expected. You can save time by including photographs when you raise your query (as we cannot see what you can see which is why we ask for photos). Always include your order reference too.
Please note we do not operate a telephone support service.
Please note we do not offer a message and call back service out of hours.