We are sorry that you are having an issue with using our website.


If problems persist, please contact us by logging into your account acessig our Quick Messaging System.


To help us look into your problem please try to include in your email as many of the following details as possible:

  • Are you using a computer, tablet, or mobile? 
  • Your Operating System (e.g. Windows 7, 8,8.1, Mac OS) Internet Browser (Internet Explorer 11, Firefox, Chrome)
  • What URL you were trying to access (e.g. https://www.gardeningexpress.co.uk/customer/account/login/)
  • What the issue is
  • What time the problem occurred
  • Please copy and paste into the message any error message that appeared on the screen (or send us a screen shot)

You can access our Quick Messaging System with from your customer account area or our contact us page.


Our Quick Messaging System opening hours are Monday to Friday 8:30 to 8pm, Saturday 8:30am to 4pm, and closed Sunday's.