When you reach our checkout and Submit Your Order, our automated systems will immediately contact your bank/card issuer for authorisation to take payment from your account.
If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards. It is important to register a valid email address when ordering to receive this confirmation.
If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. Remember, if an item goes out of stock or out of season, we will automatically place the transaction on back order, and ship the goods when they are next available.
If we are unable to resolve any query that may arise for any reason and cannot dispatch your order, a full refund will be issued back to your card. If the payment is not authorised by your bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).