Update April 2020 - Coronavirus - COVID19
We are experiencing unprecedented levels of demand for our plants, we have plenty, and the quality is great. To deal with this additional volume of orders we have set up additional packing and shipping for our orders at another location at a partner nursery close to our existing premises.
This is at present coming up to speed, so we do anticipate that some orders may experience a delay from our target shipping time, particularly around the Easter period where couriers are offering reduced delivery service.
So we would at this point thank you for your patience whilst we prepare and ship out your plants. At this time we anticipate you may have to wait up to 15 working days for dispatch. We are however working tirelessly to reduce this timeframe.
The situation is changing all the time, and the couriers are also extremely busy, so in some instances this time frame may be further extended. We are therefore now advising delays of between 2-4 weeks for shipments of orders. Unfortunately, these are unforeseen circumstances and we are working very hard to bring these timeframes back down.
We always aim to dispatch standard delivery orders within 3 - 5 working days.
Our couriers will usually deliver in a further 2 - 3 working days of dispatch.
Dispatch is 3-5 working days for all items in stock/season, in busy periods this may extend up to 10-15 working days.
Please note there may be additional delays due to seasonal demands. If this is the case please accept our apologies for this.
We do endeavour to fulfil all our customer orders as soon as we are able to.