FAQ

Can you make some recommendations for my garden and suggest any plants?
It is very difficult to make recommendations to our customers regarding plant choices, selections and plant development. As I am sure you can appreciate th...
Mon, 18 Mar, 2019 at 9:58 AM
How do I get FREE Shipping
To qualify for our FREE Shipping all you need to do is purchase £175 or more from us in one single order. Unfortunately the highly automated nature of o...
Wed, 13 Mar, 2019 at 1:28 PM
How do I create a support ticket?
March 2019 Gardening Express are upgrading their customer support system to streamline and speed-up query resolution. During this upgrade some new metho...
Thu, 14 Mar, 2019 at 8:55 PM
I would like to speak to someone on the phone, please could I have a phone number??
Gardening Express is an online only business, which means we do not operate a telephone support service or order line. In our surveys, customers have ad...
Sat, 16 Mar, 2019 at 10:07 PM
Reward Points
In order to gain "Reward points" you have 2 options , you can send a link to one of our products through to a friend or family member and should t...
Thu, 14 Mar, 2019 at 11:32 PM
I have not received any replies to my emails?
We aim to reply to any support tickets raised or emails received in a timely manner, however the time it takes will vary from season to season and our curren...
Fri, 15 Mar, 2019 at 3:44 PM
Is Daisy a real person or a robot?
Daisy is a very special robot that we are training to provide instant answers to our customers queries. In the future we are hoping to roll out real tim...
Mon, 18 Mar, 2019 at 9:26 AM
Subscription to our newsletters
Subscription to our newsletters are free!  Simply provide us with your email address and you will receive regular updates on special offers and promotio...
Wed, 15 May, 2019 at 2:10 PM
Which courier do you use?
We use a multitude of Couriers to help us with dispatch, this is dependent on whats ordered, the size, weight and how may cartons are used to pack your orde...
Mon, 15 Jul, 2019 at 11:12 AM