Pre Order

I need more information about a product?
We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials ...
Mon, 14 Jan, 2019 at 5:13 PM
My order is a gift for someone. Can I add a message to it?
Yes, please include this information (max. 60 characters) in the 'Additional Information' section of our checkout. If you are ordering for del...
Mon, 7 Jan, 2019 at 3:23 PM
When Will I be Charged?
When you reach our checkout and Submit Your Order, our automated systems will immediately contact your bank/card issuer for authorisation to take payment fr...
Mon, 14 Jan, 2019 at 4:15 PM
I'm buying quite a lot, can I combine shipping and have a cheaper price?
Should you wish to purchase more than one plant please do so, please make your selection and then drop these into your basket, upon proceeding to checkout y...
Mon, 18 Mar, 2019 at 9:29 AM
Are all items in stock? If they are not, when will they be?
Any item available to order on our website will be in stock on our nursery here in the UK and shipped within our standard delivery time frame should you cho...
Sat, 16 Mar, 2019 at 11:05 AM
You don't have anything I want in stock
Any item available to order on our website will be in stock on our nursery here in the UK and shipped within our standard delivery time frame should you cho...
Mon, 18 Mar, 2019 at 9:53 AM
What does a default billing address mean?
This would be the address the payment card you usually use to pay for orders with us is registered. If on occasion you wish to use a different card register...
Sat, 16 Mar, 2019 at 11:02 AM
Can I place an order in advance for a specific delivery date?
Regrettably we are unable to take advance orders as our stock and special offers are continually changing throughout the seasons, so if you see something yo...
Sat, 16 Mar, 2019 at 8:52 PM
Can you tell me specific information about a plant?
We often receive queries regarding the specifics of individual plants you may wish to order, this can range from queries relating to the height, number of b...
Sat, 16 Mar, 2019 at 10:47 PM
Do the plants come with ornamental planters or fancy pots for the patio?
We do have a selection of plants on the website that will arrive with attractive planters or baskets, however these are only included if specifically stated...
Mon, 18 Mar, 2019 at 9:51 AM