Placed Order

Where do I find my order number / no?
Your order number can be found in the following places. Your Gardening Express website account Your order confirmation email The packing slip that comes...
Mon, 7 Jan, 2019 at 12:51 PM
The product I ordered is now reduced. Can you refund me the difference?
It's rare for our prices to be reduced, we keep all our plants and products at great value prices all year round, and constantly monitor our competitor...
Mon, 14 Jan, 2019 at 5:03 PM
My order is marked as despatched in my account but has not arrived.
In the unlikely event that your goods do not arrive after they have been despatched from us, please inform us within 5 working days after the despatch e-mai...
Mon, 7 Jan, 2019 at 2:40 PM
I need to change/edit the delivery or billing address of my order
This will depend on the status of your order. Please check Order Tracking to find out the status of your order. If your order is at 'Order - In Pro...
Mon, 7 Jan, 2019 at 3:43 PM
Can I cancel my order?
If you change your mind and wish to cancel your order, that's no problem. We use highly automated systems to deal with and handle with huge volumes...
Mon, 18 Mar, 2019 at 10:34 AM
Can I change / make amendments to my order?
This will depend on the status of your order. Please check Order Tracking to find out the status of your order within your account. We use highly automa...
Mon, 18 Mar, 2019 at 10:20 AM
Can I pick up my order from your nursery/ warehouse?
Unfortunately it is not possible to pick up orders from our nursery/warehouse. However, for special, trade or larger orders (over £1000), we may be able...
Mon, 14 Jan, 2019 at 3:54 PM
I have specific delivery instructions for if I am out when delivery is attempted
Upon dispatch of your order you will be notified of the courier and the tracking details relating to the delivery of your order.  Our Couriers are aware th...
Fri, 25 Jan, 2019 at 11:11 AM
Standard Delivery Timescale (Updated May 2020 - Re: COVID19)
Update April 2020 - Coronavirus - COVID19  We are experiencing unprecedented levels of demand for our plants, we have plenty, and the quality is great. ...
Fri, 1 May, 2020 at 1:48 PM
We only despatch to UK mainland, Northern & Southern Ireland
With regret at present we are unable to dispatch outside of mainland UK, Northern & Southern Ireland.  Do check back with us again though in the fut...
Wed, 17 Apr, 2019 at 4:51 PM