Returns and Refunds

What's your returns procedure?
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will...
Mon, 7 Jan, 2019 at 1:12 PM
You have refunded me the wrong amount
Regrettably mistakes can occasionally happen. If you think you have been refunded the wrong amount please contact us by logging into your account and ra...
Mon, 7 Jan, 2019 at 2:22 PM
Do I have to pay for return postage?
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please note, the item i...
Mon, 7 Jan, 2019 at 2:27 PM
When will I receive my replacement?
Before contacting us please take note of the timescales required to process an exchange: Please allow 3-5 working days from receipt of a return for us p...
Mon, 7 Jan, 2019 at 2:49 PM
How long will it take to refund me?
Before contacting us please take note of the timescales required to process a refund: Please allow 3-5 working days from receipt of a return for us process ...
Mon, 7 Jan, 2019 at 2:55 PM
I need to return an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We wil...
Mon, 7 Jan, 2019 at 3:10 PM